Return & Refund Policy

At Already Elevated, we take pride in the quality and craftsmanship of our collections. If you are not completely satisfied with your purchase, we are here to help. Please review our return guidelines below to ensure a smooth and efficient process.

1. Return Window and Eligibility

You have 14 days from the date you receive your order to request a return. To be eligible for a return and full refund, items must meet the conditions outlined in our Terms and Conditions:

Items must be unworn, unwashed, and in their original, resellable condition.
All original tags, labels, and packaging must be fully intact and attached.
Custom-made or clearance/sale items may be exempt from returns (unless faulty).

Hygiene and Statutory Exceptions: In accordance with consumer protection laws regarding health and hygiene, we cannot accept returns on undergarments, swimwear, or pierced jewelry if the protective hygiene seal has been removed, broken, or tampered with after delivery. These items are strictly non-refundable unless they are deemed faulty upon arrival.

2. The Return Process

To ensure your return is tracked securely and processed promptly, you must contact us before sending any items back. We will provide you with a pre-paid shipping label.

Please note: Items returned to us independently without prior authorization or without using our provided shipping label may not be eligible for a refund, as we cannot guarantee tracking or receipt of unauthorized returns.

How to initiate a return:

Request a Return: Contact our support team using details on the Contact page, with your order number and the reason for your return.
Receive Your Label: Once your request is approved, we will email you a return shipping label and packing instructions.
Pack Your Item: Securely pack the item(s) in the original packaging, ensuring all tags are attached. Affix the provided shipping label to the outside of the parcel.
Ship It Back: Drop the package off at the designated courier location within the 14-day window.

3. Inspection and Refunds

Once your return is received at our facility, our quality control team will inspect the item(s) to verify their condition.

Approved Returns: If the item meets our return criteria, we will process your refund to the original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.
Declined Returns: If an item is returned in an unsuitable condition (e.g., worn, stained, damaged, or missing tags), we reserve the right to decline the refund. In such cases, the item may be sent back to you at your expense.